Innovating Government: Customer Experience & Transformational Leadership with Brian Chidester

In this episode of Coach’s Corner – Leadership Unplugged, Laura Bennet sits down with Brian Chidester, a global leader in public sector innovation and the host of The Government Huddle podcast. As the Head of Global Strategy & Innovation for Public Sector at Adobe, Brian has helped shape the future of government services through digital transformation, customer experience (CX), and bold leadership. We dive into how agencies can build trust, balance personalization with privacy, and embrace technology to create meaningful citizen interactions.

Beyond CX, the two explore transformational leadership—how leaders can navigate change while maintaining team trust and cultivating a growth mindset in the face of uncertainty. If you’re a leader looking to drive impact in an evolving digital world, this episode is packed with insights you won’t want to miss!

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